Refund policy

Return & Refund Policy — MERILÓ

Last updated: September 26, 2025
Contact: info@merilojewelry.com

Website: merilojewelry.com

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

You must also provide a receipt or proof of purchase.

Please make sure the package is returned without any unpaid custom charges.

Important: We do not provide return labels, and all return shipping costs must be covered by the customer.

How to Start a Return

To start a return, please contact us at info@merilojewelry.com
.

If your return is accepted, we will provide you with the shipping address and instructions.

Items sent back to us without first requesting a return will not be accepted.

The return shipping must be paid by the customer, not by MERILÓ.

Please note: all customs fees and taxes must be prepaid, as MERILÓ is not responsible for these charges.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

Custom-made or personalized jewelry

Gift cards

Items on sale or discounted items

Please contact us if you have any questions about your specific item.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with all returns, items must be unworn, unused, with tags, and in their original packaging. Proof of purchase is required.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved.

If approved, you will be refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@merilojewelry.com